Privacy Policy – Your Family Midwife Midwifery Services

Effective Date: 6th of October 2025
Last Updated: 6th of October 2025

1. Purpose

Your Family Midwife, Midwifery Services, is committed to protecting the privacy and confidentiality of your personal and health information. This policy explains how we collect, store, use, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We collect personal, contact, and health information necessary to provide safe, high-quality midwifery care. This may include:

  • Your name, address, date of birth, and contact details

  • Medical and obstetric history, pregnancy and postnatal details

  • Information about your baby (name, date of birth, birth details)

  • Medicare and payment information

  • Emergency and GP contact details

  • Communication records and clinical notes

3. How We Collect Information

We collect information directly from you through:

  • Intake and consent forms

  • Consultations and home visits

  • Telephone, SMS, or email communication

  • Referrals or correspondence from other healthcare providers

4. Why We Collect Information

Your information is collected to:

  • Provide postnatal care to you and your baby

  • Communicate with your GP, obstetrician, or other healthcare providers

  • Meet professional, insurance, and legal obligations

  • Process Medicare rebates, payments, and invoices

  • Conduct audits or quality improvement activities (using de-identified data only)

5. How We Store and Protect Your Information

  • Records are stored securely in Splose, a compliant Australian clinical software platform.

  • Access is restricted to authorised personnel only

  • Physical documents (if any) are kept in locked storage.

  • Records are retained for the period required by law:
    -7 years for adult client -25 years for babies/minors

6. Use and Disclosure of Information

Information may be used or disclosed for purposes directly related to your care, including:

  • Communication with your GP or other health providers

  • Claims and payments through Medicare or insurers

  • Professional audits or peer review (de-identified where possible)

  • As required by law

We will not share your information with third parties without your consent unless required by law.

7. Access and Correction

You may request access to your records or ask for corrections by contacting:

Privacy Officer
Tamara Robertson, director of Your Family Midwife, Midwifery Services
Email: yourfamilymidwife@gmail.com | Phone: 0439 471 062

8. Privacy and Communication

You may choose how we communicate with you (phone, SMS, email, post).
Complete security cannot be guaranteed for electronic communications.

9. Complaints

If you believe your privacy has been breached:

  • Contact us in writing

  • If unresolved, contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au | 1300 363 992

10. Updates

This Privacy Policy may be updated periodically. The latest version is always available on request.

Contact
 Questions regarding this policy: Tamara Robertson 

 Email: yourfamilymidwife@gmail.com | Phone: 0439 471 062